Propli — Privacy Policy

Effective date: 22 April 2026 · Last updated: 22 April 2026

Propli is an AI-powered real-estate brokerage app operated by SIMS Infotech (“Propli”, “we”, “us”). This policy explains what personal information the Propli mobile app collects, how we use it, who we share it with, and the controls you have over your data. By using Propli you agree to this policy.

1. Information we collect

• Account & contact details — name, phone number, email address, city preference. Collected when you sign up or sign in.
• Authentication data — login tokens from Supabase, Google Sign-In, and Apple Sign-In used only to keep you signed in.
• Buyer preferences — budget, BHK preference, preferred localities/zones, timeline, property-type preference, family details you choose to share. Used to match you with suitable properties.
• Chat content — the messages you send to the Propli AI advisor, along with AI responses. Used to serve your queries, improve matches, and maintain chat history.
• Voice recordings (RECORD_AUDIO) — when you tap the microphone in chat, your device records audio and sends it to our server for transcription. Audio is transmitted to OpenAI Whisper, converted to text, and discarded immediately after transcription. We store only the resulting text as part of your chat history. We never save, play back, or share raw audio files.
• Property activity — properties you save/shortlist, site visits you book, closer ratings/feedback you submit.
• Device & push tokens — Expo push notification tokens so we can send booking reminders and chat updates. You can disable notifications at any time from the OS settings.
• Technical logs — IP address, device model, app version, request IDs, and error traces. Used for debugging and security.

2. How we use your information

• Match you with suitable properties and explain why.
• Route your bookings to the right field agent (“closer”).
• Send booking confirmations, reminders, and service updates.
• Improve the app, our AI responses, and fraud-detection systems.
• Comply with legal obligations.

We do not sell your personal information. We do not serve third-party advertising inside the app.

3. Third-party services we share data with

• Supabase (database & authentication) — stores your profile, preferences, chat history, and property activity.
• Anthropic (Claude API) — processes your chat messages to generate AI responses.
• OpenAI (embeddings & Whisper) — generates semantic-search embeddings for your queries and transcribes voice recordings. Audio is not retained.
• Twilio (messaging) — sends OTPs and transactional SMS/WhatsApp where applicable.
• Expo Push — delivers push notifications via Apple/Google push servers.
• Google Sign-In / Apple Sign-In — verify your identity when you choose social login.
• Hosting infrastructure — our API runs on Render; static assets may be served by standard CDNs.

Each third party processes your data under its own published privacy policy. We share only the minimum data needed for each service to function.

4. Permissions we request

• RECORD_AUDIO — used only when you tap the mic button in chat. Audio is transcribed and discarded; no audio is stored.
• Internet access — required for the app to communicate with our servers.
• Notification access — required to deliver booking reminders if you opt in.

5. Data retention

We retain your account and activity data for as long as your account is active. If you delete your account, we delete your personal data within 30 days, except where retention is required by law (for example, financial records related to completed deals).

6. Your rights

• Access — request a copy of the personal data we hold about you.
• Correction — update your profile from the app, or contact us.
• Deletion — delete your account from in-app settings, or email us.
• Objection / restriction — ask us to stop processing specific data categories.

To exercise any of these rights, email shamique@simsinfotech.com. We respond within 30 days.

7. Children

Propli is not directed at children under 16. We do not knowingly collect data from children. If you believe a child has provided data to us, contact us and we will delete it.

8. Security

We use industry-standard TLS in transit and encrypted storage at rest for database contents. Passwords are never stored in plain text. Internal access to production data is limited to authorised engineers and logged.

9. Changes to this policy

We may update this policy from time to time. Material changes will be surfaced in-app. The “Last updated” date at the top reflects the current version.

10. Contact

SIMS Infotech
Email: shamique@simsinfotech.com
For privacy or data-deletion requests, use the same address.